COVID – Safety Policy/ Cleaning Procedures

Updated: June 1, 2020

COVID-19 Gear Cleaning & Disinfecting /Vehicle Cleaning & Disinfecting

Policy Summarization

Gear: Gear is defined as all equipment utilized during any skills-based training, group or individual tours, as well as rental equipment.All equipment will be washed with soap and water before/ after each rental and use. Afterwards gear will be disinfected with the appropriate product per CDC guidelines on all surfaces.

Guest: We will work diligently to maintain 6 feet of distancing with our guest, should the situation arise, and we cannot maintain that distance we will provide hand sanitizer/ hand washing/ face mask(s) to our guest. Should any type of emergency scenario arise or present itself we will work diligently to remedy the scenario and then gain the appropriate distance.

Screening: Staff will conduct, voluntary verbal screenings of guest(s). Screening questions will include but are not limited to: Do you / have you developed, Cough, Fever, Shortness of Breath, Changes in Taste or Smell. We reserve the right to conduct temperature screens using a no touch thermometer.

Should guest(s) not “pass” the above screening process, or refuse screening, we reserve the right to refuse service to the guest at that time. Services will be rescheduled later for no additional charge to the guest no earlier than 14 days.

Transportation: Transportation of our guest(s) for the purpose of shuttle services will be run at a reduced capacity. It will be mandatory that all guests and staff wear a face mask during transit. Use hand sanitizer upon entering and exiting and provide an environment that cabin air moves through the vehicle. Before/ after each use all hard surfaces will be cleaned and disinfected with the appropriate product per CDC guidelines.

Gear Cleaning and People Protection

Coronavirus: How to clean gear and protect employees and customers during the coronavirus/COVID-19 pandemic are frequent questions we hear. We are not medical or healthcare professionals, but our coaches and tour guides do are, at a minimum, Wilderness First Aid Certified.

Prevention: The first line of defense in protecting both employees and customers is not getting exposed to the virus in the first place.  We will provide contactless Registration and Payment.

Below are some thoughts and tips from some professional sources.

  • Symptoms of COVID-19
    • Cough o Shortness of breath
    • Chills o Repeated shaking with chills
    • Muscle pain
    • Headache
    • Sore throat
    • New loss of taste or smell
  • Urge employees to self-monitor and stay home if they show any of the symptoms.
  • When communicating with customers before they arrive, urge them to protect themselves and others by not joining you if they are showing symptoms or have possibly been exposed to someone who has been diagnosed or has symptoms.
  • If a customer comes showing any of the symptoms, you will be wise to politely ask that they postpone their trip with you.


How the virus spreads (2)

  • COVID-19 is thought to spread by person-to-person contact.
  • When they are within 6 feet of one another.
  • Through respiratory droplets produced when an infected person coughs or sneezes. Those droplets can land in the mouths or noses of people who are nearby or possibly be inhaled into the lungs. Common sense steps for protection (2)
  • Frequent hand washing, with soap and water, for 20 seconds.

On trips, when serving food, set up a handwashing station and supply hand sanitizer with at least 60% alcohol content. Have employees wear disposable gloves when fixing and serving food.

  • Social distancing, keeping 6 feet apart, is hard to do in our types of communal outdoor activities, but encourage it as much as possible. Work it into pre-trip talks.

Cleaning and Disinfecting

What is currently known about transmission of the virus:

  • “Based on what is currently known about the novel coronavirus and similar coronaviruses that cause SARS and MERS, spread from person-to-person with these viruses happens most frequently among close contacts (within about 6 feet). This type of transmission occurs via respiratory droplets.
  • Surface transmission may be possible, especially if a person, after touching that contaminated surface then puts the hand on eyes, nose, or mouth.
  • So, out of an abundance of caution, you will want to do some cleaning and possibly disinfecting, to protect both employees and customers.

The Difference Between Cleaning and Disinfecting (3)

  • Cleaning refers to the removal of germs, dirt, and impurities from surfaces. Cleaning does not kill germs, but by removing them, it lowers their numbers and the risk of spreading infection.
  • Disinfecting refers to using chemicals to kill germs on surfaces. This process does not necessarily clean dirty surfaces or remove germs, but by killing germs on a surface after cleaning, it can further lower the risk of spreading infection.


  • This can be as simple as using soap and water, just as with washing hands. Some experts believe it’s as effective as using disinfecting chemicals to prevent the spread of the virus. (4)
  • With larger gear like boats and paddles, soap, water and rags or brushes can be used.
  • With smaller items like helmets and apparel you can set up a multi bucket/barrel washing line, like in dishwashing. Pre-rinse, warm soapy water, one or two freshwater rinses and possibly even a disinfecting rinse.
  • Employees should wear gloves when doing cleaning and thoroughly wash hands after removing gloves.

Disinfecting (3)

  • If surfaces are dirty, they should be cleaned with soap and water before disinfecting.
  • Diluted household bleach can be used for appropriate surfaces. Look on the bleach container to see if it’s still within it’s Use By Date. Prepare a solution by mixing 5 tablespoons (1/3 cup) bleach per gallon of water, or 4 teaspoons per quart of water. Note that chlorine can be hard on neoprene and technical outerwear materials.
  • These EPA-approved products are expected to be effective against COVID19, based on data for harder- to-kill viruses. Follow the manufacturer’s instructions for all cleaning and disinfection products (e.g., concentration, application method and contact time, etc.).
  • Certainly, employees need to take precautions, wearing gloves, goggles, etc., as necessary, to protect themselves from these chemicals.

Vehicles (5)

People who are known or suspected to have COVID-19 may use non-emergency vehicle services, such as passenger vans, accessible vans, and cars, for transportation to receive essential medical care. When transporting a known confirmed positive passenger, it is recommended that drivers wear an N95 respirator or facemask.

The use of larger vehicles such as vans is recommended when feasible to allow greater social (physical) distance between vehicle occupants. Additionally, drivers should practice regular hand hygiene, avoid touching their nose, mouth, or eyes, and avoid picking up multiple passengers who would not otherwise be riding together on the same route. CDC recommends that individuals wear cloth face coverings in settings where other social distancing measures are difficult to maintain, especially in areas with significant community transmission. Cloth face coverings may prevent people who don’t know they have the virus from transmitting it to others; these face coverings are not surgical masks, respirators, or personal protective equipment (PPE). Cloth face coverings should not be placed on young children under age 2, anyone who has trouble breathing, or is unconscious, incapacitated or otherwise unable to remove the mask without assistance.

The following are general guidelines for cleaning and disinfecting these vehicles. Similar guidance can be found for cleaning and disinfecting homes, community facilities, and EMS vehicles used to

transport persons with suspected or confirmed COVID-19.

We will also use the best practices from NM Safe Certified for tour operators as a guideline in addition to the above CDC recommended best practices.

At a minimum, clean and disinfect commonly touched surfaces in the vehicle at the beginning and end of each shift and between transporting passengers who are visibly sick. Ensure that cleaning and disinfection procedures are followed consistently and correctly, including the provision of adequate ventilation when chemicals are in use. Doors and windows should remain open when cleaning the vehicle. When cleaning and disinfecting, individuals should wear disposable gloves compatible with the products being used as well as any other PPE required according to the product manufacturer’s instructions. Use of a disposable gown is also recommended, if available.

  • For hard non-porous surfaces within the interior of the vehicle such as hard seats, arm rests, door handles, seat belt buckles, light and air controls, doors and windows, and grab handles, clean with detergent or soap and water if the surfaces are visibly dirty, prior to disinfectant application. For disinfection of hard, non-porous surfaces, appropriate disinfectants include:
  • For frequently touched electronic surfaces, such as tablets or touch screens used in the vehicle, remove visible dirt, then disinfect following the manufacturer’s instructions for all cleaning and disinfection products. If no manufacturer guidance is available, consider the use of alcohol- based wipes or sprays containing at least 70% alcohol to disinfect.

Gloves and any other disposable PPE used for cleaning and disinfecting the vehicle should be removed and disposed of after cleaning; wash hands immediately after removal of gloves and PPE with soap and water for at least 20 seconds, or use an alcohol-based hand sanitizer with at least 60% alcohol if soap and water are not available. If a disposable gown was not worn, work uniforms/clothes worn during cleaning and disinfecting should be laundered afterwards using the warmest appropriate water setting and dry items completely. Wash hands after handling laundry.


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